2020 MBA - US Commercial Digital Customer Engagement Marketing Operations Internship

Date: Jul 19, 2019

Location: Upper Gwynedd, PA, US

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Requisition ID: ADM010653

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Human Health (HH) Division abides by a “patient first, profits later” ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The organization is comprised of sales and marketing professionals who are passionate about their role in bringing Merck's prescription medicines, vaccines, and other medical products to our customers worldwide. 

Are you looking to apply your creativity and talent to start building a career that helps improve lives? Merck’s industry-leading resources and culture of curiosity allow ideas and inventions to flourish. Begin your career journey at Merck, and together we’ll work toward Inventing for Life.  As an MBA Intern at Merck, you will be a part of our corporate wide internship program which will provide for opportunities to meet as a broader set of undergraduate and graduate interns across multiple divisions in Merck (Merck Research Labs, Human Health, Merck Manufacturing Division).  The internship program provides exemplary MBA students with the opportunity to work on meaningful assignments and gain real world industry experiences. 

The US Digital Customer Engagement and Digital & Marketing Operations Intern role will support the current US Market’s business needs while gaining experience and understanding for how Merck’s Digital Marketing Operations function manages people, processes, technology and information to enable the commercial organization’s achievement of desired business priorities.  As a member of the team, this role will work across our US Market Analytics & Investment Optimization, Business Operations, Digital Customer Engagement, and Digital & Marketing Operations closely on key strategic issues and business challenges.  In addition, this role will work cross-functionally within and across the broader US Commercial organization (to include Marketing, Sales, Compliance, Legal, Finance, IT, etc.)

Types of work may include: 

  • Evaluation of the effectiveness of current tools and develop recommendations to advance and transform digital capabilities in alignment with evolving digital customer engagement strategies.
  • Working in support of capacity and resource planning for our digital engagement teams. These teams are responsible for developing, executing and implementing digital marketing campaigns across Merck’s business units.
  • Lead initiative to optimize content, channels, processes, etc., including virtual engagement capabilities.
  • Miscellaneous direct support and/or project management for other US Digital and Market Operations transformation initiatives, evolving our digital capabilities, for example-
    • Projects to support the implementation of a consumer capability roadmap, including evolution of a data management platform, analytics, tagging strategy.
    • Channel strategy and standards development including exploration of new channel opportunities, end to end evolution of Digital Execution.

Primary Work Location:  Upper Gwynedd, PA

Merck’s Upper Gwynedd campus is located in Upper Gwynedd Township, approximately 28 miles northwest of the City of Philadelphia.  Easy access from Philadelphia by way of the Pennsylvania Turnpike, Schuykill Expressway, Interstate 476, Routes 202 and 309.  

Southeastern Pennsylvania Transit Authority (SEPTA) North Wales train station is located a half mile from campus.  Merck provides daily shuttle service to and from the North Wales train station.

This is a full- time internship position. Housing subsidy is not available as part of this program and must be funded 100% by the student

Education Minimum Requirement: 

  • BA or BS Degree Required.
  • Current enrollment in an MBA program.  
  • Candidate must have completed one year of MBA coursework by Summer 2020 and be registered for the Fall 2020 Semester

Required Experience and Skills: 

  • Strong understanding of, and experience with, Microsoft Word, Excel and PowerPoint
  • Excellent strategic, analytical, and critical thinking
  • Strong interpersonal, written, verbal and negotiation/influence skills
  • Strong collaboration, project management and organizational skills; ability to act with minimal supervision, prioritize activities and manage multiple tasks within deadlines 
  • Must be able to begin intern assignment May 2020 and commit for 10-12 weeks

Preferred Experience and Skills:

  • Business /Data analytics/Digital Marketing experience
  • Experience with various Business Intelligence (BI) platforms
  • Experience working within Agile teams
  • Experience in the pharmaceutical, biotech or other related regulated industries

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 


If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to staffingaadar@merck.com.


Search Firm Representatives Please Read Carefully: 

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.


Visa sponsorship is not available for this position.


For more information about personal rights under Equal Employment Opportunity, visit:


            EEOC Poster

            EEOC GINA Supplement 

            OFCCP EEO Supplement

Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of it’s manifestations.



Job: Administrative Svcs Generic
Other Locations:
Employee Status: Temporary
Travel: Yes, 5 % of the Time
Number of Openings: 1
Shift (if applicable):
Hazardous Materials:
Company Trade Name: Merck

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