IT Account Manager

Date: Jul 12, 2019

Location: Upper Gwynedd, PA, US

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Requisition ID: ACC005340

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
The Global Commercial Capabilities (GCC) IT Account Manager position is part of the Digital Transformation - IT Client Services organization within Human Health IT. The incumbent will be a member of the GCC IT account management team and will be assigned to the Global Commercial Capabilities area, stakeholders and/or initiatives. The incumbent will be responsible for relationship management, subject matter expertise and business case development in support of assigned areas. The incumbent will also contribute to the creation and maintenance of the GCC account plan, business and IT strategy, capability road map and strategic portfolio. The incumbent will collaborate with business clients, enterprise and divisional IT, external experts, and customers (as appropriate) to drive innovation, data driven insights and decision-making, business value realization, and IT as a competitive advantage.

Primary responsibilities include:

  • Accountable for translating GCC business strategies into IT programs, road maps and capabilities for complete alignment on investment portfolio
  • Accountable for pulling through IT strategies (analytics, enterprise, ecosystem, and platforms) for greater business value over time
  • Accountable for GCC business cases that drive the IT portfolio and achieve alignment with the business.
  • Secure funding and resources for GCC IT capabilities
  • Develops strategic partnerships to maximize-the-size-of or shorten-the-time-to value
  • Responsible (with GCC business colleagues) for change management, helping to accelerate technology adoption and benefit realization
  • Responsible (in partnership with GCC business and finance colleagues) for capturing the value from IT investments (every last dollar over time)
  • Develop realization metrics, track realization, report realization, and ensure execution of project/program is delivering business realization goals.


Education Minimum Requirement: 
  • Bachelor's Degree. Concentration in Computer Science, Information Systems, Engineering or related field preferred

Required Experience and Skills:
  • Demonstrated success building and maintaining credible strategic relationships with business clients and IT areas
  • Business acumen, stakeholder engagement, relationship management, and strategic account planning
  • Inquisitive - ability to ask the right questions to shape the IT-enabled business strategy
  • Demonstrated experience in business case development and financial modeling, including management of value realization metrics
  • Broad end-to-end process, functional and data knowledge
  • Awareness of relevant industry business, information and technology trends
  • Strong cross-functional communication and collaboration
  • Systems Thinking and a relentless ability to connect people, processes and information
  • Energetic self-starter with demonstrated ability to thrive in a dynamic and complex environment
  • Ability to manage through ambiguity
  • Ability to identify and influence the changes necessary to ensure solution adoption and value realization

Preferred Experience and Skills:

  • At least 5 years work experience in IT account management, business architecture and analysis, and/or client relationship management within the pharmaceutical industry
  • Demonstrated thought leadership and innovation especially in relevant commercial capability technology. 
  • Specific expertise in Veeva PromoMats preferred.
  • Knowledge of digital asset tools, medical / legal / regulatory review processes, and IT architecture
  • Network leader - focus on influence rather than control, and creating a work environment based on trust, sharing and collaboration
  • Experience in running complex workshops aligning people, process and technology.
  • Fluent in Merck SDLC including experience applying in regulated business areas and processes

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Search Firm Representatives Please Read Carefully: 
Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.
Visa sponsorship is not available for this position.
For more information about personal rights under Equal Employment Opportunity, visit:
            EEOC Poster
            EEOC GINA Supplement
            OFCCP EEO Supplement
Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of it’s manifestations.

Job: Account Management
Other Locations: Kenilworth, NJ, US
Employee Status: Regular
Number of Openings: 1
Shift (if applicable):
Hazardous Materials: No
Company Trade Name: Merck

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