Learning Experience Designer

Date: Jun 11, 2019

Location: Upper Gwynedd, PA, US

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Requisition ID: INS000116

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

The Learning Experience Designer
reports to the Strategic Partner and is part of the Learning Shared Services (LSS) Learning Design & Development group. Success in this role depends on the following efforts:
  • Accountable for
    • The strategic design process, accountable & responsibility for the overall design & learner experience.
    • Collaborate with product owners and team members to ensure your designs are meeting the business needs
    • Harmonize user needs with business objectives to solve complex problems through the design of intuitive interfaces and transformative digital experiences
    • Manage user experience (UX) design across multiple initiatives in a fast pace environment
    • Manage a team of Designers to design & deliver wireframes, mockups and prototypes to test user experience and needs
    • Build client trust and respect, establish client relationships, and develop rapport with clients
    • Champion principles of usability and user-centered design
    • Gather primary and secondary research regarding user needs, UX best practices, and technology strategies and tactics
    • Develop personas, analyze and translate data on usage
    • Conduct and participate empathy based user research with focused outcomes
    • Collaborate with other peers in the UX role across the organization on procedures, processes, and best practices
    • Continually seek out opportunities for improvements and efficiencies

Education Minimum Requirement:
  • Required: Bachelor’s degree in Usability, Human Factors, HCI (Human Centered Interaction), Human Centered Design & Engineering, Psychology or additionally relevant field
  • Degree or certification in instructional design, media design, digital marketing, education, training, or related field of study
Required Experience and Skills:
  • 6+ years of experience as an Experience Designer preferred.
  • 2+ years working at a Lead, Principal, or higher level
  • 3 years or more of experience as a UX Designer/lead
Preferred Experience and Skills:
  • A solid understanding of web and mobile design principles and best use of current web and mobile technologies and scalable dynamic user interfaces
  • Broad knowledge of digital interaction design patterns, Web site architecture, user interfaces and navigation on various platforms (Web, mobile, tablet)
  • Experience with UI design and design thinking principles
  • Experience with usability analysis such as: end-user interviews
  • Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, webcam, face-to-face)
  • Ability to work in a collaborative environment and on multiple assignments at once
  • Experience functioning & executing work in a fast paced iterative environment such as Agile
  • Take initiative to recommend process improvements and demonstrate creative thinking
  • 2+ years of people management experience.
  • Pharmaceutical or healthcare industry experience
  • Experience conducting usability studies. The ideal candidate will be able to create participant recruit screeners, moderator’s guides and final reports and corresponding UX recommendations
  • Ability to guide / mentor other developers and troubleshoot issues
  • Possess an insatiable fascination with technology and finding new ways to leverage it
Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to staffingaadar@merck.com.
Search Firm Representatives Please Read Carefully: 
Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.
Visa sponsorship is not available for this position.
For more information about personal rights under Equal Employment Opportunity, visit:
            EEOC Poster
            EEOC GINA Supplement
            OFCCP EEO Supplement
Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of it’s manifestations.

Job: Instructional Design & Development
Other Locations:
Employee Status: Regular
Travel: Yes, 5 % of the Time
Number of Openings: 3
Shift (if applicable):
Hazardous Materials: No
Company Trade Name: Merck

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