IT Product Owner - Field Suggestions

Date: Jan 12, 2019

Location: West Point, PA, US

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Requisition ID: BUS003225

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

We are seeking energetic, forward thinking professionals to join our Global Human Health Information Technology group in a period of exciting change – where we are transforming the organization to be more digital. You will have the opportunity to work on global teams to identify the biggest opportunities as well as tackle the biggest challenges at the intersection of healthcare, information and technology. 

Description: Applicants We Seek Primary job responsibilities include:

Working within the Customer Engagement Platform Team, the Product Owner – Field Suggestions has the following key responsibilities:

  • Works closely with the business process owners & SMEs in their product vertical to understand the product roadmap, strategy, and the individual business problems they’ve decided are worth solving
  • Develop and convey compelling and convincing cases for platform solutions & services to drive expansion of existing platform capabilities.
  • Drive the commercial platform through the enablement of capabilities and solutions that will drive adoption and capability re-use within Merck /MSD.
  • Facilitate meetings with new business customers and manage expectations while acting as primary contact throughout setup and thereafter as needed
  • Responsible for scoping/estimating solution(s) required to address customer requirements, assessing customers’ met and unmet needs, and recommending solutions that optimize value for the customer
  • Oversee business requirements elicitation, analysis, and requirements management and communication.
  • Creates high-level stories and features that will serve as a springboard for delivery and scrum teams when the solution has been solutioned enough to be handed off to development.
  • Build and support business case creation and client proposals 
  • Act as a liaison between the technical team and the customer during analysis, design, configuration, testing and deployment phases.
  • Oversee/Facilitate cross-functional work teams including external vendors to define project scope and objectives, develop preliminary project plan and design. 
  • Own and execute on all facets of the product life-cycle, including post release strategy
  • Manages and tracks product development work, especially when the work spans multiple scrum / delivery teams
  • Drives activities to increase adoption of assigned products, such as developing content, tools, and training.
  • Provides support for assigned products by providing needed market and solution information to support marketing programs, events, and business operations
  • Demonstrates produced value from completed sprints to the business and relevant stakeholders
We offer:
  • Competitive salary
  • Position in a leading global company
  • Challenging career
  • Professional growth based on performance 
  • Innovative working environment
  • Wide range of benefits

Qualifications, Skills & Experience 

We are seeking professionals with the following qualifications, skills and experience:

  • BS or MS in Electrical/Electronic Engineering, Computer Engineering, Computer Science, or related discipline
  • 7+ years of experience interacting with customers/clients in a presales or consultancy capacity defining and managing project scope, cost estimates, resource plans, and schedules.
  • Prior experience working effectively within a virtual team, taking strategic direction from opportunity owners and considering inputs from team members
  • Strong leadership skills with the ability to effectively influence others without direct authority 
  • Prior experience collecting business requirements, and documenting business processes.
  • Prior experience translating business requirements into scalable and reusable technology solutions 
  • Strong understanding of security, reliability, scalability and platform management topics 
  • Excellent written, verbal, and presentations skills
  • Healthcare / Pharma experience desirable.
  • Knowledge and experience with machine learning platforms such as Aktana, ZS or similar solutions.
  • Prior working experience with CRM tools & multichannel solutions (Oracle/Siebel, Sales Force, Veeva, Microsoft.) 
  • Knowledge of and experience in marketing automation systems and closed loop marketing technologies and process a plus.
  • Passion for technology and solid knowledge of enterprise global IT requirements and competitive offerings
  • Ability to lead and balance multiple, highly visible projects simultaneously 
  • Well organized, able to adjust work schedule to fit project needs and changing priorities 
  • Experience managing third party vendors
  • Experience working with sales and marketing business teams.
Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Search Firm Representatives Please Read Carefully: 
Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.
For more information about personal rights under Equal Employment Opportunity, visit:
            EEOC Poster
            EEOC GINA Supplement
            OFCCP EEO Supplement
Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of it’s manifestations.

Job: Business/Technical Analysis
Other Locations:
Employee Status: Regular
Travel: Yes, 15 % of the Time
Number of Openings: 1
Shift (if applicable):
Hazardous Materials: No
Company Trade Name: Merck

Nearest Major Market: Philadelphia

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