Vaccines Customer Representative - Tele-Sales

Date: Jun 11, 2019

Location: West Point, PA, US

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Requisition ID: TEL000240

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Global Human Health (GHH) Division abides by a “patient first, profits later” ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The division is comprised of sales and marketing professionals who are passionate about their role in bringing Merck's prescription medicines, vaccines, and other medical products to our customers worldwide.
Position Description:

The Key Vaccine Account Representative (KVAR) reports to the Customer Team Leader, US Customer Contact Centers – Vaccines, and represents Merck Vaccines with assigned accounts in coordination with Field Sales, Vaccine Key Customer Leader and appropriate account executives. 

The KVAR must have superior knowledge of the Vaccine Market and of Merck Vaccines.   Must demonstrate strong business judgment, account management skills, customer service tenets, exemplary sales skills, and an expert understanding of contracts, ordering, fulfillment, and returns processes.

Responsibilities include but are not limited to the following:
  • Account Management
  • Applies knowledge of full portfolio of Merck vaccines, competitive brands, and immunization recommendations and protocols
  • Brings account team together to discuss strategies and develop coverage plan.
  • Through collaboration with the account team, develops One Merck account strategy that includes well defined win / win opportunities.
  • Identifies buyers and influencers with appropriate strategies to address their needs.
  • Serves as resident expert for vaccine-related issues and opportunities within assigned geography and accounts.
Business/Customer Planning:

Broader Market Knowledge
  • Demonstrates a sophisticated knowledge of the current healthcare market, with a specific focus on vaccines.  Maintains and applies knowledge to identify business opportunities across assigned customers and markets.  Provides updates to team using approved materials and resources.
Regional Market Mapping:
  • Expert on applying multiple sources of data to identify priority customers within a region.  Spends time with peers to help them deepen their understanding of how to effectively align resources to increase business results.
Advanced Knowledge of Internal Capabilities:
  • Deep knowledge of internal resources, solution capabilities and the solution development process.  Works closely with Account Management lead and extended team for assigned accounts to identify, develop and implement customized solutions.
Contracting Expert:
  • Demonstrates contract expertise, including the enrollment process and issue resolution. Assists peers in pulling through contracts by modeling commercial interactions with customers.
This territory covers the Mid-Atlantic Region (Primarily telephonically)
This position is based at Merck's Facility in West Point, Pennsylvania. Remote working arrangement may be considered for appropriate candidate.
Typical hours of operation of the Merck Vaccines US Customer Contact Centers are 8 am - 7 pm EST, M-F. To provide vaccine information and support to customers across time zones, job hours vary depending on territory assignments.


Position Qualifications:

Education Minimum Requirement:
  • Required:  BA/BS
Required Experience and Skills:
  • Sales experience in Vaccines and/or Pharmaceuticals
  • Demonstrated Account Management experience/skills
  • Superior communication skills (written and oral)
  • Self-motivated, superior organization, interpersonal and leadership qualities
  • Excellent planning skills and good judgment
  • Attention to detail and compliance to Merck policies is critical
  • 10% Travel
Preferred Experience and Skills:
  • US3C Vaccines experience
  • US Customer Contact Center or Inside Sales experience
  • Experience with Contracts, Ordering and Inventory Management
  • Sales experience in large Health Systems
  • Analytical/Business acumen
  • Strong peer leadership competency
Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 

If you need an accommodation for the application process please email us at
Search Firm Representatives Please Read Carefully: 
Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.
Visa sponsorship is not available for this position.
For more information about personal rights under Equal Employment Opportunity, visit:
            EEOC Poster
            EEOC GINA Supplement
            OFCCP EEO Supplement
Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of it’s manifestations.

Job: Telesales Generic
Other Locations:
Employee Status: Regular
Travel: Yes, 10 % of the Time
Number of Openings: 1
Shift (if applicable): 1st
Hazardous Materials: No
Company Trade Name: Merck

Nearest Major Market: Philadelphia

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