Associate Director of Operations

Date: Jul 19, 2019

Location: Durham, NC, US

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Requisition ID: MAN006508

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck Manufacturing Division, MMD, is a team of dedicated, energetic individuals who are committed to being the most trusted supplier of pharmaceuticals and health products worldwide. Our facilities, along with our external contractors, suppliers, and partners, comprise an interdependent global manufacturing network that’s committed to delivering a compliant, reliable supply to customers and patients on time, every time, across the globe. 

An Associate Director of Operations in the Vaccine Manufacturing Facility (VMF) is responsible for the oversight of manufacturing operations in VMF while actively supporting, participating in and embracing a high performing team culture.


  • Coaches managers, individual contributors and area leads on process, risk-based decisions, and team
  • management skills
  • Contributes to the performance and results of the department
  • Adapts, plans, and prioritizes based on departmental budget and profit plan to address resource
  • and operational challenges
  • Decisions are guided by policies, procedures and business plan; receives guidance from
  • manager
  • Provides technical guidance to employees, colleagues or clients
  • Anticipates and interprets client and/or customer needs to identify solutions
  • Applies management skills to align staff activities with department objectives
  • Specific to their area, the Associate Director will be responsible for comprehensive management of all activities required to successfully support and/or manufacture product to include the following:
  • Lead the team and others by providing direction and guidance
  • Ensure compliance to Corporate, Site, and Departmental procedures associated with the manufacturing of product, and ensuring team is trained on new or revised processes or procedures
  • Review and approve Quality Notifications (QNs)
  • Author, review, and approve SOPs
  • Take on project management opportunities, by leading and participating in process improvement, learning events, or business support initiatives, as guided or approved by Operations management
  • Serve as the Subject Matter Expert for all product release related matters
  • Interact with Vendors and Merck Supplier Development and Procurement Management for issues associated with incoming components
  • Review and approve Vendor Change Notifications
  • Review and approve Bill of Material (BOM) changes
  • Review and approve Master Batch Records
  • Review and approve Operations, Technology, or Automation protocols
  • Participate in Kaizen events.
  • Direct support of regulatory inspections and audits.
  • Direct support of validation activities and all other associated Quality functions.
  • Other duties as requested by Management
  • Identifies and resolves technical and operational problems; collaborates with peers to resolve problems that cross into inter-related units
  • Explains difficult concepts and persuades others to adopt a point of view.
  • Communicates information, asks questions and checks for understanding
  • Accountable for the performance and results of a unit
Decision Making:
  • Makes decisions – guided by policies and procedures – that impact the unit’s ability to meet performance objectives
  • Consults on an as-needed basis with next-level manager on more complex decisions and/or issues that impact other units with inter-related processes
  • Adapts and implements departmental plans and priorities based on division scorecard to address local business, service and operational challenges
  • Forecasts resource needs; manages allocated budget


Education Minimum Requirement: 

  • Bachelor’s or Master's Degree in Biology, Biochemistry, Chemistry, Engineering or other relevant discipline
Required Experience and Skills: 

  • Minimum of 8 years experience in pharmaceutical operations, technical services, and/or quality operations
Preferred Experience and Skills: 

  • Minimum of 5 years managerial experience recommended

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 


If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to


Search Firm Representatives Please Read Carefully: 

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.


Visa sponsorship is not available for this position.


For more information about personal rights under Equal Employment Opportunity, visit:


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Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of it’s manifestations.

Job: Manuf./Operations Generic
Other Locations:
Employee Status: Regular
Travel: Yes, 5 % of the Time
Number of Openings: 1
Shift (if applicable): 2nd
Hazardous Materials: Disinfectants and Isopropol Alcohol
Company Trade Name: Merck

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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