Associate Director, Customer Engagement Optimization

Date: May 14, 2019

Location: Upper Gwynedd, PA, US

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Requisition ID: QUA008931

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Global Human Health (GHH) Division abides by a “patient first, profits later” ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The organization is comprised of sales and marketing professionals who are passionate about their role in bringing Merck's prescription medicines, vaccines, and other medical products to our customers worldwide. 

The Associate Director will be part of the US Market Analytics Investment optimization  (MAIO) group, providing the US Human Health (USHH) Marketing & Sales decision-makers with analytically and data driven recommendations for superior decision making regarding the allocation of promotional resources across channels, brands and customer segments. 

More specifically, the Associate Director will support and have broad analytical responsibilities for the oncology Business Unit , interacting closely with Leadership of Sales, Marketing & Commercial Operations. The candidate will provide guidance and help define strategies to implement data-driven sales force plans, including: optimal reach/frequency across products and tumors, targeting and segmentation scheme using predictive and machine learning techniques, when appropriate. 


Education Minimum Requirement: 

  • Bachelor’s degree  in Statistics, Mathematics, Operation Research, or any Quantitative Decision field (Master’s Degree preferred).

Required Experience and Skills: 

  •  The candidate must have at least 10 years of experience in developing and applying predictive analytics solutions to solve similar business challenges in the Health Care, Pharmaceutical, CPG or Banking industry.
  • Understanding of the Health Care or Pharmaceutical industry and experience in using various 3rd party data sources, such as IMS Exponent, DDD, HCOS are necessary.
  • Demonstrated skills in developing concise and Decision driven presentations that will inform decisions made by Senior Leaders.
  • The candidate must also have demonstrated strong client and project management experience, having to manage multiple analytical projects simultaneously and foster collaboration with colleagues. 
  • Working knowledge of SAS, Excel and other analytical tools are also required.


Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 


If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to


Search Firm Representatives Please Read Carefully: 

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.


Visa sponsorship is not available for this position.


For more information about personal rights under Equal Employment Opportunity, visit:


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Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of it’s manifestations.


Job: Quantitative Sciences Generic
Other Locations:
Employee Status: Regular
Travel: Yes, 5 % of the Time
Number of Openings: 1
Shift (if applicable):
Hazardous Materials: No
Company Trade Name: Merck

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