Vaccines Contracting Customer Manager - Associate Director

Date: Jun 12, 2019

Location: Upper Gwynedd, PA, US

Apply now »
Requisition ID: MAR007589

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Human Health (HH) Division abides by a “patient first, profits later” ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The organization is comprised of sales and marketing professionals who are passionate about their role in bringing Merck's prescription medicines, vaccines, and other medical products to our customers worldwide. 

Position Description:


The Contracting and Distribution Strategies team in U.S. Vaccines is seeking a Customer Manager who will play a lead role in formulating commercial strategies to support the creation of value-based and quality contracts.

Specific responsibilities include:

  • Developing innovative value-based commercial programs for current and emerging customers,
  • Creating tactics to support account management activities and execution of value-based offers, and optimizing sales across the entire vaccine portfolio through progressive commercial programs.
  • Customer managers play a key role in developing commercial strategies aligned with vaccine brand strategies, healthcare market trends, field sales execution priorities and customer capabilities.

The Customer Manager role collaborates with Commercial Legal, Brand Marketing, Global Market Access & Pricing, Customer Contract Management, Information Technology (IT), U.S. Pricing and Value Based Contracting in IAM and Finance to ensure that commercial programs meet Merck's business objectives and requirements.

He/she serves as a subject matter expert and a key source of information concerning national customer segments and commercial strategies relevant to vaccines value-based contracting, and responds to queries regarding sales potential, market trends, customer needs, competitive environment and optimal customer marketing and contracting strategies. 

Assignment will provide the Incumbent with the opportunity to develop strategic thinking skills through the development of innovative initiatives that support customer and business needs related to Merck vaccine products and help to shape the US commercial landscape.


Position Qualifications:

Education Minimum Requirement:  

  • Bachelor's degree Required;
  • MBA or other advanced degree preferred

Required Experience and Skills:  

  • Minimum 5 years combined field sales, product marketing and/or commercial operations related experience. 
  • Minimum of 2 years of experience in developing, managing or implementing contracts / pricing programs and/or service agreements for vaccines or other buy-and-bill products.
  • Demonstrated and effective leadership skills, collaboration skills, negotiation skills, problem solving skills and communication skills.

Preferred Experience and Skills:  

  • Multiple headquarters and field sales positions, resulting in increasing level of responsibility and breadth of experience;
  • Experience in account management and/or marketing positions;
  • Deep understanding of health care market trends impacting providers (e.g. population health, quality, payment reform, etc.);
  • Understands policy landscape;
  • Strong ability to perform quantitative and qualitative analyses;
  • Demonstrated ability to think strategically, be innovative, and perform comprehensive analyses and monitor performance of targeted market segments, including assessment of market trends, customer needs and competitor positioning    

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 


If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to


Search Firm Representatives Please Read Carefully: 

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.


Visa sponsorship is not available for this position.


For more information about personal rights under Equal Employment Opportunity, visit:


            EEOC Poster

            EEOC GINA Supplement 

            OFCCP EEO Supplement

Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of it’s manifestations.


Job: Market/Segment Development
Other Locations:
Employee Status: Regular
Travel: Yes, 15 % of the Time
Number of Openings: 1
Shift (if applicable): 1st
Hazardous Materials: No
Company Trade Name: Merck

Apply now »