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Strategy and
​​​​​​​Commercial Operations

When inventing for life is what you do for a living

The U.S. Strategy and Commercial Operations (S&CO) team delivers significant impact, with special attention and focus on financial impact, customer impact, operations and capability scaling, innovation and talent and culture. S&CO is a core function of our Human Health division that inspires innovation and enables business impact. Our team drives impact by evolving our commercialization model in partnership with commercial leadership, U.S. business units, enabling functions, and global teams.

Our purpose

To deliver portfolio performance by enabling budgeting sales and leveraged Operating Income (OI) growth across our portfolio, to evolve commercialization model, and to drive sustainable competitive advantage. ​​​​​​​

Explore careers in our four sub-organizations paths

AH Sales
Strategy and Commercial Model Innovation
Through partnerships, S&CMI enables revenue by leading strategy, commercial innovation, and launch excellence to drive a differentiated customer experience, realizing our U.S. Market Aspiration. 
AH Marketing
Marketing Operations and Digital Center of Excellence
Our MODCoE team accelerates digital marketing and field capabilities to deliver accessible, connected, and impactful customer experiences. We have opportunities across several diverse departments including the Customer Service Management, Field Operations, and Sales Force Planning and Innovation.
AH Research
Digital Customer Engagement Teams
Our DETs deliver innovative and effective Omnichannel Campaigns across customers' preferred channels enabling the achievement of business outcomes.
AH Vet
Digital Health and Innovative Alliances
Our DH&IA team serves as innovative enablers who connect the U.S. Market with trusted intermediaries in the U.S. HC Ecosystem to shape and activate Digital Health opportunities that support the optimal experience in service of closing gaps in care and driving business impact.

A diverse team with unique competencies 

Talent really matters. You can feel welcome in a diverse environment and develop your career. Broadly speaking, desired skills cover strategy, fulfillment, change management, customer experience, marketing, digital, omni-channel, field sales, media, agile, partnership development and curation. We are looking for you!

Our team places a significant emphasis on embracing diversity, equity, and inclusion, with a focus on increasing racial diversity in the organization through apprenticeship, internship, and other pipeline programs.


  • Development program rotations
  • Leadership development programming
  • Training and upskillng
  • Gig assignment

Gigs are opporunities that employees complete at the same time as their regular role to enhance skills and capabilities through meaningful work. 

Work with people who impact and inspire 

At the Enterprise level, to support our aspiration – we aspire to be the premier research-intensive biopharmaceutical company.

At the S&CO level, our aspirations include improving the customer experience, driving operational excellence, accelerating digital capabilities, innovating to broaden access and close care gaps through strategic alliances, sharing the future of commercial strategic imperatives, and working in a high-performing organization that embraces diversity, equity and inclusion.

Hear from our team

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It’s all about people. As a customer-facing organization, each day we’re able to see firsthand the positive impact we have on our customers and patients. I not only love what I do, I have fun doing it because I’m surrounded by amazing colleagues!
Ann Houseman
Karla Burda 
Director, Customer Service Management
The Customer Service team has given me the ability to work with a great group of people that are able to make an impact on the lives of customers.
Mike Germain
Associate Director, Customer Service Management
The contact center has provided me with a wealth of opportunities to broaden my perspective of our business and develop both personally and professionally. Our spirit of collaboration and teamwork is evident daily and the skill sets and opportunities to grow are endless.
Jessica Schweder
Jessica Schweder
Senior Specialist, Customer Service Management

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This careers website is intended for Residents of the United States, Canada & Puerto Rico. Residents in other markets, please visit our MSD Careers page. Information on this site is for the purpose of presenting career opportunities at our organization and give our audience a view of our culture, diversity and growth opportunities. Our Company is an equal opportunity employer, Minority/Female/Disability/Veteran, proudly embracing diversity in all of its manifestations.