Careers in
Rahway, NJ

Snapshot: Customer Service Representatives and Specialists

Our vision and purpose is to save and improve the lives of people and animals around the world through cutting-edge medicines, and the Customer Service Representatives and Specialists in our call centers are on the front line of this mission. If you’ve completed high school and have customer-facing experience in pharma or another industry and want a job with real world impact—let’s talk about your future. Our call center is an exciting place to start your career at one of the world’s most esteemed pharmaceutical companies, as well as get to really know our customers and the company.
  • Paid 3-month intensive training 
  • Work remotely with periodic onsite meetings or a home/office hybrid 
  • Flexible scheduling and location 
  • Great benefits and competitive pay 
  • High exposure to various facets of the company 
  • Lots of professional development opportunities 

Leveraging our legacy in Rahway 

We've consolidated our New Jersey locations into one setting, Rahway, an integrated and modern environment home to employees of multiple disciplines and experiences. With a rich history of scientific innovation over the last century, Rahway is the perfect place for all our science and invention divisions to converge and drive our purpose—to save and improve lives. Our new headquarters is an expansive and welcoming site with green open spaces, inspiring architecture, and is easily commutable from across the Tri-State area. We've reimagined our workplace; ready to reimagine your career?

OneTen: we believe in your success

As a founding member of OneTen, Merck is part of a collation of leading companies and executives across industries committed to upskilling, hiring and advancing one million Black individuals in America over the next 10 years into family-sustaining jobs with opportunities for advancement. OneTen is cultivating a comprehensive skills first talent network, enabling greater opportunities for earned success. OneTen is not just philanthropy. Rather, it is ensuring that Black talent with the skills and aptitude to earn success also have the opportunity to achieve success.

Opportunities coming soon! To stay connected with us, join our Skills First Talent Community for job alerts. 

A career with purpose

Your work here will be at its heart, purposeful: we aspire to improve the health and wellness of people and animals worldwide and to expand access to our medicines and vaccines. Imagine getting up in the morning knowing that your work that day can help improve a life, even keep a family together longer. It’s also a career that can do good things for yourself through continuing education and training, certifications and growing professionally. You’ve probably worked hard before, but this is an opportunity for your efforts to be rewarded at a whole new level.

Our employees are at the heart of the business

Here are just a few of our employee perks we offer to create a workspace you’ll want to come back to. 
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Child Care Center
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Fitness Center

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Electric Car Chargers


Bike Share Program

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Pharmer's Market Company Store

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Café & Coffee Bar

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Federal Credit Union

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This careers website is intended for Residents of the United States, Canada & Puerto Rico. Residents in other markets, please visit our MSD Careers page. Information on this site is for the purpose of presenting career opportunities at our organization and give our audience a view of our culture, diversity and growth opportunities. Our Company is an equal opportunity employer, Minority/Female/Disability/Veteran, proudly embracing diversity in all of its manifestations.